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📜 SnapMarket Terms of Service & Policies

These Terms and Marketplace Policies govern your access to and use of SnapMarket India website, mobile applications, and connected services operated by SnapMarket India Private Limited.

⚖️ In Full Compliance with Consumer Protection (E-Commerce) Rules, 2020

1. Marketplace Platform & Intermediary Role

SnapMarket operates as an electronic marketplace platform acting as an "Intermediary" as defined under Section 2(1)(w) of the Information Technology Act, 2000. SnapMarket provides a technological venue connecting independent third-party commercial sellers with retail buyers across India. Unless expressly designated under the "SnapMarket Mall Official Store", products listed on the platform are sold by independent registered sellers.

2. User Eligibility & Account Obligations

Use of SnapMarket is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. You must be at least 18 years of age. You agree to provide true, accurate, and current information during registration. You are solely responsible for maintaining the confidentiality of your account login credentials, OTPs, and restricting access to your mobile device.

3. Pricing, Taxes & GST Invoicing

All prices displayed on SnapMarket are listed in Indian Rupees (₹ / INR) and are inclusive of Goods & Services Tax (GST) unless indicated otherwise. Sellers are legally mandated to issue a valid tax invoice containing their registered GSTIN number, HSN codes, and itemized tax breakdowns with every shipped parcel.

4. Prohibited & Restricted Items Policy

Sellers and buyers must not list, sell, or purchase any prohibited goods under Indian law, including but not limited to:
  • Counterfeit, replica, or unauthorized trademarked goods.
  • Firearms, weapons, explosive fireworks, and hazardous chemicals.
  • Narcotics, prescription drugs, psychotropic substances, and tobacco products.
  • Adult, obscene, or racially derogatory materials.
  • Protected wildlife parts, ivory, or endangered species items.
Violations result in immediate permanent account termination, seller escrow forfeiture, and reporting to relevant Indian law enforcement authorities.

5. Intellectual Property & Notice-and-Takedown

SnapMarket respects the intellectual property rights of brand owners. If you believe your copyright, trademark, or design patent is being infringed by a listing, submit a verified infringement notice to ipr-takedown@snapmarket.in. Verified infringing listings are delisted within 24 to 36 hours in accordance with Rule 3 of the IT Intermediary Guidelines.
Statutory Grievance Redressal Mechanism (India)

In accordance with the Information Technology Act, 2000 and Rule 5(9) of the Consumer Protection (E-Commerce) Rules, 2020, the details of the designated Resident Grievance Officer are published below:

Grievance Officer Name Mr. Rajesh Sharma
Designation Head of Trust, Safety & Grievance Redressal
Registered Office Address SnapMarket India Pvt. Ltd., 12th Floor, Cyber City Tower B, DLF Phase 2, Gurugram, Haryana - 122002, India
Email & Direct Phone Email: grievance-officer@snapmarket.in
Phone: +91-124-4908000
Acknowledgment SLA Within 48 Hours of receipt
Resolution SLA Within 30 Days from ticket registration
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