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📅 Return Eligibility Windows by Category
| Product Category | Return Window | Resolution Options | Condition Required |
|---|---|---|---|
| SnapMarket Mall Products | 15 Days from delivery | Full Refund or Replacement | Unused, original brand box, tags & accessories intact. |
| Electronics & Appliances | 7 Days from delivery | Replacement or Refund | Verified hardware defect, transit damage, or wrong model. |
| Fashion & Lifestyle | 7 Days from delivery | Size Exchange, Replacement, or Refund | Unwashed, unsoiled, with original price tags attached. |
| Home & Kitchen Essentials | 7 Days from delivery | Replacement or Refund | Original carton box, warranty cards, and parts included. |
| Beauty, Personal Care & Grocery | Non-Returnable (Damaged on arrival only) | Instant Refund | Intact safety seal (cannot be returned once opened due to hygiene). |
📦 Valid Reasons for Return
✓
Damaged, Dented, or Broken in Transit
If the product arrives damaged or cracked, photograph the packaging and product immediately. Submit a request within 48 hours of delivery for express resolution.
✓
Wrong Product, Color, or Variation Received
If the seller sent the incorrect color (e.g., received Black instead of Navy Blue) or wrong size/model, we provide a free reverse pickup and immediate priority replacement.
✓
Missing Accessories, Components, or Free Gifts
If items mentioned in the package contents (chargers, cables, manuals, bonus gifts) are missing, we will arrange for the seller to ship the missing parts or issue a partial refund.
✓
Counterfeit or Inauthentic Goods
SnapMarket strictly enforces a Zero-Tolerance Counterfeit Policy. If a product is proven non-authentic, you receive an unconditional 200% refund of the purchase price.
⏱️ Doorstep Reverse Pickup & Refund SLA Matrix
Once you submit a return request, our logistics partner (Delhivery, Blue Dart, or Shadowfax) will attempt a doorstep pickup within 24 to 48 hours. The delivery executive will perform a quick barcode verification and collect the item with zero pickup charges.
| Payment Mode Used | Refund Destination | Standard Refund Timeline |
|---|---|---|
| SnapMarket Pay Wallet | SnapMarket Pay Balance | Instant (under 10 minutes) after pickup |
| UPI (PhonePe, GPay, Paytm) | Original Bank Account via UPI | 2 to 24 Hours |
| Cash On Delivery (COD) | Customer UPI ID or Bank NEFT | 24 Hours after entering bank/UPI details |
| Net Banking | Source Bank Account | 24 to 48 Business Hours |
| Credit / Debit Cards | Original Card Account | 3 to 7 Business Days (bank billing cycle) |
| SPayLater Credit | Outstanding Credit Limit | Instant adjustment to credit limit balance |
How to submit a return request?
1. Open Me > My Purchases.
2. Tap on the delivered order and click Return / Refund.
3. Select your reason, upload 1-3 photos showing the defect, and confirm your pickup address.
4. Track your pickup rider live and receive your refund automatically upon scanning!
2. Tap on the delivered order and click Return / Refund.
3. Select your reason, upload 1-3 photos showing the defect, and confirm your pickup address.
4. Track your pickup rider live and receive your refund automatically upon scanning!
